Shipping & Returns

Delivery Information

General:

  • We endeavour to honour our flat rate shipping costs were possible (see below), in some cases a further charge will apply to bulky orders.  You will be contacted before shipping if this applies
  • We  endeavour to get your order to you as quickly as possible. Most orders are shipped within 24 - 48 hours of receipt of payment.
  • Orders are normally dispatched by contract courier or Australia post.
  • Orders are usually delivered after 1 – 5 business days
  • A signature is required for all courier deliveries. We cannot deliver to PO Box addresses by courier.
  • The usual delivery times as stated above are for delivery to suburban Australian addresses that are included in the overnight delivery network of the applicable courier. Delivery times may be longer for remote areas
  • Delivery by courier is during business hours, Monday to Friday
  • All goods are dispatched at the customer’s risk.
 
Shipping Flat Rates
  • $8.95 - Brisbane and Gold Coast Metro
  • $12.95 - Metro - Sydney
  • $14.95 - Metro - Melbourne
  • $14.95 - ACT
  • $19.95 - Metro - Adelaide, Tasmania & NT
  • $19.95 - Regional QLD South, NSW Country, VIC Country,
  • $24.95 - Metro WA
  • $24.95 - Regional TAS & SA

 

Important Information

  • We endeavour to honour our flat rate shipping costs were possible, in some cases a further charge will apply to bulky orders.  You will be contacted before shipping if this applies
  • *Such order values exclude furniture & equipment and exceptionally heavy items. We will provide a freight quote in which up to 50% of freight cost will be absorbed by Premier Salon Supplies.

Freight charges are subject to change without notice.

 

International Shipping:

Before placing any orders online, please contact us at lee@premiersalon.com.au for shipping and terms and conditions.

 

Order Cancellation

  • Cancellation after dispatch cannot be accepted.

 

Returns

  • Order discrepancies or defective goods must be notified within 48 hours of receipt of goods
  • Goods returned after 14 days of date of invoice will not be accepted
  • Returns authorised by premier salon supplies must be in original condition and accompanied with a photocopy of the original invoice
  • Credit for returned goods will only be made after receipt and inspection of the returned goods by Premier Salon Supplies
  • The freight cost of returned goods must be paid by the customer
  • The return of sable brushes is not acceptable
  • Claims under warranty require a copy of the original invoice as proof of purchase date
  • Premier Salon Supplies will not be liable for consequential loss however arising